Refund & Return Policy

We want customers to understand the return process before ordering. Please read the conditions below and contact us before sending any item back.

Return Window

  • Return requests must be submitted within 14 days after delivery.
  • Items must be unused, unworn, and returned with original packaging, tags, accessories, and protective materials.
  • Items damaged by use, missing parts, altered condition, or removed tags may not qualify for a refund.

How to Request a Return

  1. Contact support with your order number, item name, photos if relevant, and the reason for return.
  2. Wait for our return instructions before shipping the item back.
  3. Use the return method provided in our instructions and send us the tracking number after dispatch.

Return Shipping

Return shipping costs are normally the customer's responsibility unless we confirm that the return is due to our fulfillment error or a quality issue covered by our support review. Original shipping charges may be non-refundable where carrier fees have already been paid.

Inspection and Refund Timing

Refunds are processed after the returned item is received and inspected. If the item is returned used, damaged, incomplete, or materially different from the approved return request, we may deny the refund or offer a partial resolution.

Order Accuracy

Please confirm product model, color, size, quantity, and shipping details before checkout. If you are unsure about an item, contact us before ordering so we can help you review the available information.